Continuously improving

You can now add up to three additional email addresses that automatically receive a copy of invoices and payout emails.

Simply configure this under Management → Organization, in the financial contact section under Also send a copy to.

Useful if you want your accounting team or other colleagues to stay informed without manually forwarding emails.

The dashboard in Avayo Admin has been redesigned! Previously, you would often see tiles showing €0 or information that wasn’t always relevant. We’ve reorganized the dashboard to better match your user role. This way, you can quickly see what really matters, both during your event and in the lead-up to it.

New dashboard:

On event days:
Get instant insight into checked-in visitors, attendance, scans per half hour and POS revenue. This information is automatically updated every minute.

We’ve improved Reports → Orders. You now see a summary of your revenue, tickets, POS products and payment methods, such as card, cash and online payments.

Filtering by event, period and source is also easier. For example, you can quickly check your card payment revenue per evening, without exporting to Excel.

Large reports now load much faster too.

Do you use multiple Avayo accounts? You can now link your logins and easily switch between accounts without logging in again.

You can link accounts via My account → Security → Linked accounts. After that, the linked accounts will also appear in the menu at the top right, under your avatar.

Each login keeps its own password and security settings. If a linked login has two-factor authentication enabled, you will still be asked for that code when switching.

The sales chart on the Admin 2.0 dashboard has been expanded. You can now choose which period you want to view: 30 days, 90 days, 12 months or per year.

For 30 days, 90 days and 12 months, the same period from last year is shown as a comparison. This makes it easier to see how your sales are performing compared to last year.

The chart is also displayed wider on the dashboard, and the dashboard layout has been improved so the most important figures and sales insights are easier to view together.

Do you use your own payment account? You now have more insight into your payouts directly within Avayo.

The payout specifications were already available via our payment provider’s website, but can now also be found in Avayo itself. Go to Finance → Payouts to view your payouts and download the related PDF specification.

After each payout, you also receive an automatic email with the specification as a PDF attachment. An Excel file with the individual transactions and order numbers is also available, making it easier to check which orders belong to a payout.

In the discount codes overview, you can now see not only how often a discount code has been used, but also how many tickets were sold with it.

This gives you a clearer view of the impact of a discount code. For example, how many orders used the code and how many tickets were sold as a result.

This has also been added to the export, including a total row at the bottom.

The borderel for a time slot now opens directly in the new Admin 2.0 back office. You no longer need to go back to the old environment for this.

The overview shows the quantities and amounts per category and ticket type. Discounts are also neatly distributed across the lines. When printing, only the borderel is shown, without the surrounding menus.

Editing reservations in Admin 2.0 has been expanded. With Edit reservation, you now open a separate screen where you can easily adjust the quantities per ticket type.

Next to each ticket type, you can immediately see how many tickets are still available. Saving is stock-safe: if the change no longer fits within the available capacity, the update is rolled back and the reservation stays as it was.

You can also add or remove a discount code in the same screen. The discount is shown directly next to the code.

Working with a seating plan? The seating plan now opens with the reservation’s current seats already selected. This makes it easy to add seats, release seats or reassign them using best available seats.

You can now handle reservations directly in the new Admin 2.0 back office. For actions such as cancelling, emailing and editing a reservation, you no longer need to go back to the old environment.

From the menu on the order, you can resend the reservation confirmation, send a payment link or preview the email before sending it.

The email preview has also been improved. You now see the email exactly as it will be sent, including the options you selected.

You can now filter the order list in Admin 2.0 by event. This helps you find orders for a specific event faster.

Only events that actually have orders are shown, with the most recent events at the top. When there are nine or more events, a search field appears automatically. You can also select multiple events at the same time.

The event filter works together with the existing filters, such as status and source. Your selected filter and sorting order are also remembered when switching between list and card view or browsing through pages.

You can now easily sort the order list in Admin 2.0 by clicking a column header.

The columns Order, Event, Customer, Payment and Amount are clickable. With one click, you sort the overview by that column. Click again to reverse the order.

The arrow clearly shows which column you are sorting by. The sorting applies to all orders, not just the page you currently have open.

We’ve improved search in Admin 2.0. Previously, each category showed a maximum of ten results, without clearly showing that more results were available.

From now on, you can see how many results there are and easily load the rest with “Show all …”. Your search query stays active.

The search type menu also remains visible, so you can easily switch between orders, events, locations, discounts, contacts, barcodes and cashless cards while searching.

We’ve made the search results in Admin 2.0 clearer. For orders, you now see not only the event and purchase date, but also the time slot. This helps you quickly see which performance or edition a visitor has tickets for, for example at the desk or on the phone.

We now also always show an order number. If an order does not have its own order number, we automatically show the internal number.

Search results have also been made more consistent. Orders, tickets, contacts, events and cashless cards are now shown as clear tables with column headers. This makes everything easier to read and helps you find what you’re looking for faster.